Listening properly is hard and even more difficult in heightened emotional situations. Add conflict to the mix and there’s yet another layer of complexity.

Mediators are trained to help you listen. This doesn’t mean you have to accept what the other person is saying, but really listening to them can help you each better understand the problem, which in turn assists you to find options for resolution.

Active listening is a powerful tool and one we can all use – at home, with family and friends, at work, and in business dealings.

Do you think listening might help you resolve a problem you have? Let us help you to use it to your advantage. You might be surprised by the results.