Workplace Mediation
Assisting parties to identify options and negotiate an agreement to resolve disputes.
Workplace Dispute Resolution
What is workplace dispute resolution?
Mediating employee conflict involves a voluntary and confidential discussion between the people involved. The mediator is impartial and facilitates the conversation so that the parties can reach agreement. The goal is for the parties to find a solution to the problem that will enable them to continue working together or part ways on mutual terms. This means each party has the opportunity to say what happened, uninterrupted, and the other is not permitted to comment or criticise during that time.
Why is workplace dispute resolution important?
Mediation at work reduces staff turnover. It reduces the risk of good employees terminating their employment due to stress caused by the conflict. It can also highlight the causes behind the conflict, so employers can identify and better handle any future issues more effectively. It helps the participants move past the conflict and make plans for the future of their working relationship.
When is mediation at work the right choice?
Healthy conflict is a good thing. It exists in almost every relationship we experience. However, unhealthy conflict can damage relationships and morale, and can result in expensive legal and other costs for organisations.
Mediation can avoid these by providing early intervention. It is confidential and private so participants can express themselves openly and clear the air. Issues are explored to ensure the source of the conflict is discussed, but the future is the focus so that communication is improved. Parties are empowered and encouraged to own their actions and reactions. By participating in workplace dispute resolution, the organisation demonstrates its willingness to restore the employee to feeling good about the workplace.
What if I refuse to participate in mediation at work?
If workplace dispute resolution is available, it is everyone’s interests for you to participate, unless your safety is at risk. You can chose to attend and withdraw at any time. The process is completely voluntary.
How to act in a workplace mediation?
Workplace dispute resolution is not a formal or scary process. You just need to be yourself and ensure that the people present have authority to resolve the dispute. Listening is very important. Be as clear as possible about what the problem is for you and what you think might work to resolve it. Make sure you have any documents or records available relevant to the conflict. Be prepared for the unexpected. Often, employers and/or employees are unaware that their behaviour has caused the situation. Be open minded with solutions and that might include contingencies, monitoring and evaluation, to ensure what is agreed works into the future.